Online Booking Related
How do I buy a ticket on abhibus.com ?
You can book the tickets online which is a very simple three step process. We advise you to book your tickets at least two hours before scheduled departure. After you purchase your ticket you will receive an email confirmation that also serves as your boarding pass for most of the bus operators. We don't oversell our schedules, so this boarding pass will guarantee you a seat on your ticketed schedule.
What happens when my schedule/service is cancelled?
We'll make every effort to ensure that your travel is not affected by providing alternate services to help you reach the destination.
Do I have to pay extra when compared to buying the tickets offline?
AbhiBus does not charge anything extra when compared to the traditional way (offline). The tickets are absolutely at the same cost that the travel operator has priced them.
How does your boarding process work?
Please arrive at the pick-up point a minimum of 15 minutes before departure. Please have your SMS confirmation (or ticket printout in some cases) and government issues personal identification ready while boarding.
Why are different seats priced differently in the same bus?
There is more than one reason for this:
1. Some Operators/buses have AC/Non-AC in the same bus.
2. Some buses have Seater and Sleeper type seats in the same bus.
3. Some Operators want to price the front rows a little higher than the back rows in the bus.
I’ve lost my ticket printout. What do I do now?
A copy of the ticket would have been sent to you by e-mail when you booked the ticket. Please take a printout of that mail and produce it at the time of boarding. If you have not received your ticket to the e-mail id you provided, you can take a printout on abhibus.com website by entering the PNR Number that was sent you by SMS while booking the ticket.
Why is it mandatory to provide my mobile number during booking the ticket(s)?
You must fill in the field "Mobile Number" when booking tickets. Your mobile number will be used to send Booking confirmation SMS, Boarding point details, bus operator will be able to contact you quickly in case you are not on time at the boarding point or AbhiBus will be able to contact you if there is any change in schedule.
I have not received the tickets to my email id, what do I do?
If you did not receive an email after your conformation of the booking, there can be two reasons: The electronic credit card or debit payment has failed. In this case the purchase is cancelled by the system. You have entered an incorrect e-mail address. The email ticket has ended up in spam folder. Please check your bank statement first to see if your account/card was charged, please contact us in order to solve this problem. If your account was not charged, then you can retry the booking. If you have any further questions, please feel free to call our 24/7 customer support.
I did not receive my SMS Ticket confirmation on mobile. Can you re-send it?
Yes. Please contact our 24/7 customer support and we will be able to re-send you the SMS ticket confirmation with PNR details.
Is it mandatory to carry the required identity proofs along with the e-ticket?
Yes. It is mandatory to carry government issued identity proofs along with your e-ticket.
What is abhicash ?
abhicash is a booking currency introduced by abhibus. It is a quick and easy way to manage your cash back and refunds with Abhibus. You can park your ticket cancellation refunds in abhicash and use the same for future bookings on Abhibus.com. You can also add money to abhicash wallet from your via Credit Card, Debit Card, Net banking and Digital Wallets.
What is promotional abhicash?
Promotional abhicash is currency earned by you while participating in various promotional activities of Abhibus such as offers, Sales, cash backs, referral and rewards.
What is non -promotional abhicash?
Non-Promotional abhicash is actual currency added/deposited by you via Credit Card, Debit Card, Net banking and Digital Wallets. Tickets booked and cancelled using actual currency & opted for refund to abhicash also classifies as Non Promotional abhicash.
In case of a cancellation of tickets booked using abhicash non-promotional balance, the cancellation amount will be credited back to your non-promotional abhicash.
What are the benefits of using abhicash?
When you cancel a booking, it may take 5-7 working days before the refund amount is credited back to your original payment mode. In case of an immediate rebooking, you cannot use the same amount for your rebooking. With abhicash the refund amount is available to you instantly, thus enabling you to make new bookings without any wait. In addition to this, any loyalty cash backs or promotional cash backs earned will be part of your abhicash.
How can I add money in abhicash ?
You can add money using the Add Money Tab in your abhicash account. Every time you cancel a booking and choose abhicash, the refund amount gets credited to your abhicash instantly. Also, the promotional cash backs issued by Abhibus will also be added to your wallet account.
How do I use money present in abhicash ?
You can use the promotional abhicash balance as per redemption rules. And the non-promtional abhicash balance in full or part for booking bus tickets on abhibus.com with unlimited validity.
There is not enough money in abhicash for booking a ticket. How do I proceed to make a booking ?
In case the booking amount is greater than the amount that you have in your abhicash, you can pay the balance amount via regular payment options such as credit/debit card or netbanking.
How can I get my money back from abhicash ?
You can use your abhicash for booking bus tickets on abhibus.com only. abhicash (Non-Promotional/Promotional) cannot be withdrawn or transferred to bank account or other wallets.
Is there any expiry to the money present in abhicash?
Yes, there is a 90 days validity for promotional money from the day it gets added. Non-promotional money does not have any expiry date.
Promotional abhicash refunded against any ticket cancellation/service cancellation will expire in 30 days from the day it gets added.
Can I transfer balance in abhicash balance to any other user?
Yes, you can transfer only Non-promotional money to another abhicash user.
Abhibus Prime Related
What is Zero Cancellation ?
Zero cancellation enables the travellers to avail full refund on cancellation of their bus or hotel booking. Cancellation has to be done 6 hours before the bus start time or 24 hours before hotel check-in date.
How many Complimentary Travel insurance are allowed under Abhibus Prime program?
An Abhibus Prime member gets 6 complimentary travel insurance during the subscription period. Where all seat in a booking will be covered.
What do I get in Exclusive Offers ?
Being a Prime customer, you get a variety of offers that others won't. Discounts, more savings, happy journeys, hurray!!
As a Abhibus Prime member, you cut the queue when you try to reach out Customer support team where your call is directly attended by Senior Customer Support executive.
Your Abhibus Prime membership continues for abhibus prime subscription period even if you have updated your mobile number or email id. The new email address and mobile number provided must not be previously registered with abhibus
Can I cancel my bus ticket?
Yes. The tickets booked through AbhiBus can be cancelled* before the cutoff time on the day of journey which is the start of the bus at the first boarding point. *Cancellation terms vary from bus operator to bus operator.
How can I cancel my ticket, if I need to?
To cancel your ticket, visit the Cancellation page – enter your PNR details to proceed for cancellation. Check the refund terms before cancellation. These terms are also shown at the time of booking, while you are selecting the particular bus. These terms are also available on the ticket printout. Please check these terms before you confirm your cancellation.
Can I partially cancel my ticket?
Partial Ticket Cancellation is accepted by few operators. Please check the cancellation terms of the bus operator provided while booking the ticket. Partial Cancellation of ticket is currently allowed through our portal. Please visit http://www.abhibus.com/cancellation to cancel your tickets.
What Payment types do you accept?
We accept Internet banking, Payment via Credit Cards and Debit Cards (Visa, MasterCard, American Express and Maestro Cards) and ITZ Cash Cards. We accept cards that are issued in India only.
Is there any other option to book tickets from AbhiBus?
Yes, you can book tickets by going to the nearest ITZ cash cards counter.
How safe are online transactions on AbhiBus.com?
Transactions on AbhiBus.com are very safe. AbhiBus.com has the best-in-class security. AbhiBus.com uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with AbhiBus.com is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. This encryption is done using 256-bit RC4 encryption. In addition the credit card information is processed over secure gateways which are certified by Visa and MasterCard.
Can I pay for someone else?
Yes, you can pay/book bus tickets for others. It is not necessary that the payee has to travel. Please make sure you are giving the right details for all passengers and also make sure they carry the Govt. issued ID cards to ensure that there won't be any issues.
I don't have a credit card can I still want to buy tickets at AbhiBus?
Yes. You don't necessarily need to have a credit card to buy tickets on AbhiBus.com. All internet enabled bank accounts can be used to book tickets. Please select Internet Banking and your desired bank to complete the transaction.
Is Phone booking of bus tickets available?
No. You cannot book your bus tickets by phone.
Is Home Delivery / Cash on Delivery of tickets available?
No. We do not have that facility for now. You can either carry the SMS confirmation we send or in some cases you can carry the ticket printout that you can print after booking confirmation.
How fast should I complete the online payment?
Payment for any booking, after selecting the seats has to be completed within 10 minutes. If you don't complete the payment during the 10 minutes after selecting your seats, your order will be annulled/void and the seats will be released for others to book.
I missed the bus, am I eligible for a refund?
AbhiBus provides 100% refund if the bus is missed due to either AbhiBus or its partner company's fault. However, if the bus is missed due to any other reasons not directly related to AbhiBus it does not provide any refund (for example: waiting at the wrong pickup point or arriving late at the pickup point is not considered for refund).
I have cancelled my booking and when can I get the refund amount?
Generally all refunds are processed the same day or instantly in most cases. Money is transferred/refunded back to the passenger's credit/debit card/Bank account by the payment gateway within 24 hours. After which depending on the customer’s bank, it takes 3-10 business days to reflect the credit in your account.
Would I get a full refund?
Full refund happens only when there has been an error from AbhiBus.com’s end or the operators end. In other cases, where the traveler requests for cancellation, partial refund happens. Please check the cancellation terms of the particular bus operator - these are mentioned on the ticket printout/Email. Or please contact our customer support for more details.
Are there any separate Bus Operator Rules I need to know?
Each Bus Operator has their own rules regarding amount of luggage allowed, available luggage space, extra payments for boxes, etc. Each Bus Operator has its own conditions of refunds - these are displayed to you when you are choosing the Bus during the booking process. Please feel free to call our 24/7 customer support if you need any specific information.
What are the rules on luggage?
Every Bus Operator has their own rules regarding amount of luggage allowed, available luggage space, extra payments for boxes, etc. Please feel free to call our 24/7 customer support if you need any specific information.
Discounts and Offers
What is a cash coupon and how do I claim it?
A cash coupon is slightly different from a discount coupon. Cash coupons can be used for single booking in the given time period. They are generally issued when helping the customer rebook tickets if there was an error from AbhiBus.com end in an earlier booking.
Do you have any Discount Coupons that I can use?
Please check the offers page for any active offers.
I have a discount coupon but cannot get any discount
The discount coupon that you are using might have expired or has crossed its usage limit or is not applicable for the operator you selected. Every coupon has its own set of rules and these might be changed without notice for various reasons. However you can check the offers page for any active offers.
What if I have additional questions?
If you have any additional questions, comments or other general customer service inquiries, please email us at email@example.com or call us at 040-61656789.